Bar and Waiting Staff (Full Time / Part Time)

Role Overview

As Bar and Waiting Staff, you will play a pivotal role in the smooth operation of our establishment. Whether it’s crafting expertly mixed cocktails, serving delectable dishes, or providing attentive customer service, you will be at the forefront of delivering an outstanding guest experience. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Responsibilities

Greet customers warmly upon arrival and ensure they are seated promptly and comfortably.
Take orders accurately and efficiently, demonstrating a thorough knowledge of the menu and any specials.
Prepare and serve a variety of beverages, including cocktails, beers, wines, and non-alcoholic options, adhering to standard recipes and presentation guidelines.
Deliver food orders promptly and ensure correct placement at each table, paying attention to dietary requirements and special requests.
Monitor guest satisfaction and address any concerns or complaints promptly and professionally, striving to exceed expectations at every opportunity.
Maintain cleanliness and organization in all areas of the bars, Brasserie, including but not limited to, tables, counters, and service stations.
Adhere to all health and safety regulations, including food hygiene standards and alcohol licensing laws, always.
Collaborate effectively with colleagues and management to ensure seamless service and a positive work environment.
Assist with additional duties as required, including stock replenishment, cash handling, and event setup.

Qualifications

Previous experience in a similar role within the hospitality industry is desirable but not essential, as full training will be provided.
Exceptional customer service skills with a friendly and approachable demeanour.
Ability to multitask and thrive in a fast-paced environment, maintaining composure under pressure.
Strong communication skills, both verbal and written, with fluency in English.
A keen eye for detail and a commitment to upholding high standards of cleanliness and presentation.
Flexibility to work evenings and weekends.
A positive attitude and a willingness to learn and develop new skills.
Must be over 18 years of age due to serving alcohol.

Teamwork

We work as a team to achieve great things together.

Excellence

We take pride in everything we do and deliver with integrity.

Support

We provide exceptional customer support with care and dedication.

Teamwork

We are one team, working together toward shared goals.

Memories

We create experiences that last and moments worth remembering.

Wow factor

We wow our customers with creativity, energy, and joy.

Commitment

We go the extra mile to exceed expectations every time.

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