Settle in & relax
Your Welcome Guide
Emergencies
In the event of a fire, you will hear a fire alarm in your apartment, please exit calmly and wait in the courtyard. Further instructions can be found in your apartment.
First Aid
Dial 0 should you require assistance.
Courtesy To Other Guests/Noise
We want you to have an enjoyable stay along with all our other guests and with this in mind, may we respectfully ask that you keep noise to
a minimum in your apartment and surrounding areas. If you are being affected by noise, please dial 0 and a member of our team will investigate.
Those that do not respect the comfort of other residents will be asked to leave.
Laundry
Let us freshen things up for you, we will wash, dry and iron your laundry if required using an external company. Please place your garments in
the laundry bag provided in your wardrobe, use the instruction card to tell us your preferences and then contact the front of house team before
10.00am on the day you require your laundry to be collected from your apartment (small charge applies). Laundry prices can be found in your wardrobe.
Available on Request
Bath slip mats and bath handles
Portable table and chairs for disabled friendly Tamar Plus Apartments
Toilet brush
DVD player
24 Hour Reception
During the hours of 9.00pm and 6.30am a Night Manager is available. Please contact the Night Manager by using the telephone receiver at the main entrance of the Club or by dialling 0 from your apartment.
Check Out
We will be sorry to see you go, but please check out by 11.00am. If you require a late check out time this is available up to 2.00pm at an additional
charge of £20.00 (subject to availability), please see the front of house team who will be happy to arrange this for you.
Key Cards
If you have pre-authorised on check-in please keep your residents card with you at all times. You will be required to show this card when charging
items to your room.
Credit Cards
We accept the following credit cards: MasterCard, Visa, Visa Electron, American Express.
Post
The front of house team will be happy to post your pre-paid mail for you.
Breakfast
Add breakfast to your stay, book up to 8.00pm the night before with the front of house team to receive a discounted rate. Served 7.00am – 10.00am on weekdays and 7.30am – 10.00am on weekends
Your Essentials
Forgot your toothbrush? Please speak to the front of house team about the essentials available for you to purchase.
Safes
Safes are available in the storage cupboards of all rooms. Instructions are provided beside the safes and there is no charge for this service.
Wifi
We are pleased to offer you a free wifi service.
Linen
Linen for the sofa bed can be found in the cupboard, although these beds are designed for use by children, extra linen is available on request from the front of house team to provide additional comfort if required.
Tea and Coffee
If additional tea & coffee is required please see the front of house team. You receive complimentary fresh milk on arrival.
Room Service
Please see the room service menu for more details. Available from 7.00am – 8.40pm. Late night bites available from 9.00pm – 7.00am.
Heating
All radiators, with the exception of the heated towel rail (locally controlled), are controlled centrally but can be individually increased or decreased by 3
degrees in your room. Please dial 0 for further assistance if required.
Do Not Disturb
If you do not wish to be disturbed we recommend you use your do not disturb sign on the door. Please note, rooms will not be serviced if ‘Do not disturb’ signs are displayed after 12.00pm.
Maintenance
If there is a fault with your room please dial 0 and report it to one of the front of house team, ensuring we take prompt action to rectify the problem. If the
issue is less urgent please complete the fix it card in the lounge.
Parking
With the exception of the Acer and Acorn Cottages, residents must park in the main Club car park. A drop off area is available and vehicles are left at your own risk.
Smoking and Vaping
For the comfort of all of our guests our apartments and apartment entrances are strictly no smoking. Smoking in your apartment will result in a £100 recovery charge in order for us to restore your apartment back to a smoke-free condition. Smoking shelters are available at the front of the Club and opposite the Farm House decking area. Anyone found to have used illegal substances will be reported to the police.
Soiling or Apartment Damage
Residents will be charged £100 for soiling an apartment. Any damage will result in a charge to put the room back to its original condition.
Non-returned/Lost Keys
These will result in a £40.00 replacement fee.
Pets
Please note that all pets, with the exception of service dogs are prohibited apart from in designated dog friendly apartments (subject to availability).
TV’s
Our lounge TV’s feature casting technology. Follow the on screen instructions to cast your content.
Sofa Bed
All sofa bed linen can be found in the cupboard. Pull bed from the top of the back rest to open. Please contact the front of house team if further assistance is required.
Useful Numbers
- Front of House - 0
- Health Club Reception - 654 or 646
- Golf Shop - 665
- Barn Spa - 672
- Room Service - 645 (7.00am - 9.30pm)
- Late Night Bites - 0 (9.30pm - 7.00am)
- Brasserie - 645
- Housekeeping - 629 (9.00am - 1.00pm)
- Lost Property - 0
- Wake Up Call - 0
- Other Apartments - Dial 5 followed by the apartment number
- Night Manager - 0 (9.00pm - 6.30am)
- First Aid - 0
- Local Doctor - 01752 842281 or 01752 847131
A&E – Derriford Hospital – PL6 8DH – 6.6 miles
Taxi – Please ask the front of house team who will be happy to arrange this for you
Food and Drink
Brasserie
A comfortable and casual setting for all the family, offering a menu
which includes a variety of dishes with ingredients sourced from the
best local produce, all freshly prepared by our highly qualified chefs.
For the Children
Smaller appetites require smaller portions, try our children’s menu including breakfast.
Breakfast
Served in the Brasserie. Includes a wide range of choices to suite all tastes, from your traditional Full English breakfast, to a continental
selection of freshly baked croissants, Danish pastries, fresh fruit, continental meats and cheeses, cereals and pancakes. Including unlimited tea, coffee and toast. Discount available when pre-booked, please see a member of the hotel reception team.
Pre Booking is highly recommended
Lounge Bar
16 years and over. With a stunning view across our beautiful 18 hole golf course. Serving a selection of dishes from the Brasserie menu, it is the perfect place to kick back and relax with friends, enjoy TNT Sport and Sky Sports on the big screen or a game of pool.
The Cabin – Cafe & Bar
Open to all, April to September. Dogs welcome. Offering a delicious selection of hot and cold food and snacks, and an excellent range of Cornish Tea and Coffee, soft drinks, and beers. All available to eat in, eat out or takeaway.
Health Club
Please check in at Health Club Reception for all Health Club facilities. Included in your stay is...
Indoor Pool & Flume
Whether for fun or exercise there’s nothing quite as refreshing as a dip in the pool. No need to bring towels these are available from the hotel front of house team. If you have forgotten to pack something then you
can purchase swimwear essentials from Health Club Reception. The flume opens on request, on the hour and half hour for 10 minutes subject to swimming lessons or Aqua classes taking place. The swimming pool closes 4.30pm-6.30pm on Wednesdays, half pool closes from 8.00am-11.00am on Saturdays for swimming lessons (term time only)
Gym
14 years and over. Offering you a wide range of modern, cardio and resistance machines, a free weights area, a functional training area and a core stability and flexibility zone, designed to give you the space you need to work out in comfort. Our cardio equipment offers a wide range of televisions channels including Sky and TNT sports, phone and tablet connectivity and internet access.
Aqua Spa
The perfect relaxation experience, everything you need is right here, including spa pool, laconium, foot spa, experience showers, tepidarium loungers, Finnish sauna, herbal lounge, aroma, and salt steam rooms. 16 years and over.
Racquet Sports
Including tennis, short tennis, table tennis, squash and badminton, great for fun, entertainment or fitness for all the family. Equipment is available to hire at Health Club Reception.
Booking is highly recommended to avoid disappointment.
BOX12
Designed for all fitness levels, this high-energy, tech-driven workout provides fast, effective, and results-focused training in just 36 minutes. Available to all our members guests 14 years or over.
Fitness Classes
Additional charges apply. With an extensive range of instructor led and free
virtual fitness classes available for you to enjoy.
Please note you must be 16 years or over to participate.
Your band will be required to check in. No coins are required for lockers. Please wear non-marking footwear and correct sports wear for all Health Club activities.
Barn Spa Beauty & Wellbeing
Spa Breaks
If you need some me time, one of our relaxing spa breaks could be just what you are looking for. Relaxing beauty treatments, great 4-star self-catering, apartment style accommodation, delicious food, and access to our fantastic health club facilities and Aqua Spa.
Spa Days
Treat yourself to an indulgent range of relaxation days that will leave you feeling refreshed and revitalised. Including a relaxing treatment, tasty lunch, or afternoon tea, use of the pool and Aqua Spa (Minimum age 16 years).
Golf
Our 18 hole golf course is a great way to relax and take in the amazing views and beautiful scenery. The golf course is an enjoyable, fair test of golf, so whether you’re a beginner or a professional you’ll be sure to enjoy what the course has to offer.
Golf
Tee Times
We operate a tee booking system at all times. Please book your tee time with the Golf Shop by dialling 665.
Golf Shop
Our retail golf shop holds a large selection of golf clothing, golf hardware and golf accessories and our staff are on hand at all times to assist you.
Toptracer Driving Range
No need to book, just turn up pay and play! Toptracer Range is the ultimate practise tool, taking the guesswork out of range sessions, by offering an engaging, data-driven experience. With Angry Birds and Go Fish game modes the Toptracer Drving Range is perfect for all ages and abilities.
VIP Bay
Speak to one of our golf team to book our VIP bay for the ultimate driving range experience. Includes unlimited balls, comfortable sofa and chairs, TV with Sky Sports and TNT Sports, heaters and tailored food and drink packages.
Golf Breaks & Societies
Looking for the perfect golfing break or society in Cornwall? Then look no further, everything you need to make your break memorable is available. With a designated golf team who are renowned for going the extra mile to make your golf break special, we can tailor any package to suit you,
ensuring that every last detail is taken care of.
Our Environmental Commitment
With our own water supply, solar panels and Zero to Landfill policy we are always looking to be greener, you can help us with this during your stay by:
- Placing your food waste in the green bin situated under the sink. All other waste can be mixed as it will be separated at the recycling plant.
- Switching off lights when you leave your apartment.
- Re-using your towel, of course if you need fresh then please leave your used towels in the bath or shower.