Terms & Conditions

Accommodation
1.    Reservations
‘China Fleet Country Club’ is the trading name of China Fleet Country Club Limited (The Hotel). All rooms are offered by the Hotel subject to them being available on receipt of deposit. Verbal quotations are not binding unless confirmed in writing by the Hotel team.
2.    Arrivals & Departures
Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability.
3.    Payment of Accounts
No allowance is made for meals missed or rooms not occupied for the full time of the reservation.
4.    Hotel Deposit & Terms of Cancellation
A non-refundable deposit of £20 per night will be taken, up to a maximum of £60. If the booking is cancelled before 12pm on the day prior to arrival no further payment will be taken. Should the booking be cancelled after 12pm the day before, we will charge the cost of the first night, minus the deposit.
5. Golf Deposit & Terms of Cancellation
A non-refundable deposit of £15 per person will be taken. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken, minus the deposit. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken, minus the deposit.
6. Online Bookings
We take full payment at the time of booking. Should this booking be cancelled before 12pm, on the day prior to arrival, a full refund will be given. Should the booking be cancelled after 12pm the day before, we will charge the cost of the first night.
7. Non Refundable Online Bookings
We take full payment at the time of booking. These bookings are non-refundable and non-transferable.

8. Payment
All account balances must be paid by cash, credit or debit cards. Please be aware that we do not accept American Express cards. For certain bookings a full payment will be taken at the time of booking, but this will be advised by the reception team.
9. Refunds & Allowances
No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
10.  Charges and Supply of Services
Whilst the hotel brochure is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although all reasonable endeavours will be made to try to ensure that this does not happen, where facilities are unavailable no liability shall attach to the Hotel by reason thereof.
If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The Hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure and tariff unless it is confirmed in writing.

All information given in the hotel brochure and tariff is correct at the time of going to press but services, facilities and charges may be changed during the validity of the brochure. If no charges are specified upon booking or additional and varied services are provided then you will be required to pay for these services at the prevailing rate on the day on which these services are provided. The Hotel management reserves the right to change the entertainment programme without prior notice. Participation in any of the Hotel’s organised sports competitions, games or other activities is at the guests’ own risk.
11. VAT
VAT is included in all prices. Our VAT number is located on the bottom of this correspondence.
12.  Availability
The offer of any room is subject to the room being available on cleared receipt of a deposit.
13.  Guest Information
China Fleet has a non-smoking policy and reception staff will be able to show you where smoking is permitted outside.
Where special arrangements are required, i.e. diet, room location, the Hotel must be advised in writing, every effort will be made to meet these requests, they are not guaranteed and may be chargeable.

14.  Maintenance & Improvements
As the hotel is open all year round, with the exception of a few days over Christmas, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will use all reasonable endeavours to keep any noise and inconvenience to a minimum. Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.
15.  Liability
The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

16.  Force Majeure
The Hotel will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside its control, including (but not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.
17.  Contagious Illness
For the protection of all our guests, if we believe that anyone in your party is likely to have,  or is carrying, a contagious illness we will not allow them or any other members of your party sharing the same room to use any part of the hotel premises except their room.
18. Car Parking
Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation.
19. Pets
Pets are not permitted in the apartments, main leisure complex or on the golf course.
20. Valuables
China Fleet Country Club cannot be held responsible for cash or valuables.
21. Fire Safety
The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment.
22. Variations
The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary.
23. Additional Needs
Please advise us if you have any additional access needs in order that we can provide the appropriate service.
24. Special Offers
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers.
25. Behaviour
Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings.
26. Smoking
China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes.
27. Refurbishment
China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay.
28. Dress          
Appropriate clothing and footwear must be worn at all times in each area of China Fleet Country Club. For example, golf shoes when on the golf course and no black soles shoes in the indoor sports courts.
29. Photographs
China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas.
30. Child Protection Policy        
China Fleet Country Club holds welfare and safety of children as paramount. We have a full child protection policy and designated child protection officers. Please ask at either Hotel or Leisure reception should you need to see these members of staff. 

Christmas & New Years Eve Bookings

1. No booking is confirmed with us until the deposit for your lunch/party has been received
2. Christmas and New Year Payments

Your Deposit

Payable by cash, credit/debit card or bank transfer
Your booking is only confirmed once £5 for festive lunches and £10 for festive party nights has been received. Full payment is required for New Year's Eve

All deposits are non-refundable and non-transferable
One month before the day of the event

Payable by cash, credit/debit card or bank transfer
Full payment of the outstanding balance is required. Any amendments to the final pre-paid number of guests should be advised to China Fleet Country Club.

All menu choices must be submitted including all dietary requirements. Chef's choice will be served if these details are not received.

One reminder will be sent to the supplied details and if remains unpaid

China Fleet Country Club reserve the right to cancel your booking.

All payments are non-refundable and non-transferable
VAT All rates are inclusive of current VAT.
Any future changes to VAT will affect the prices accordingly
Failure to comply with the deposit and payment schedule may at China Fleet's discretion result in the cancellation of the booking

3. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
4. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by you or hired on your behalf.
5. The China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
6. The China Fleet Country Club is a Think 25 establishment and as such all guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. To avoid any disappointment, please ensure your guests are informed.
7. No beverages of any kind are permitted to be brought to any event at China Fleet Country Club by guests or clients.
8. China Fleet Country Club reserves the right to refuse admission.
9. No company accounts will be allowed, unless by prior agreement. All addition costs must be settled on the day.
10. If The China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company's liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.


Conference & Events
1.0 Accommodation
1.1 Rates: Accommodation rates confirmed are based on the number and configuration of rooms booked by The Client at the time of confirmation. Should the configuration change, an increase in rates may apply.
1.2 Arrival and departure: Rooms will be available at the discretion of the Company as early as possible after 15.00hrs on the day of arrival and must be vacated before 11am on the day of departure.
1.3 Rooming list must be provided to the Company in alphabetical order not less than 14 days before the date of arrival.
The Company cannot be responsible for the collection of monies for services not contracted and will therefore be redeemable by the contracted company.
1.4 Porterage is not included and can be negotiated direct with the Company.
1.5 Commission: Any commission that are payable on this booking, will be paid, by The Company, after the event.
2.0 Conference & Events
Rates are quoted based on services booked only. Additional services booked while The Client is in-house will be extra. The guaranteed number of attendees must be confirmed to the Sales Office not less than 72 hours prior to the commencement of the function. The minimum charge payable will be based on minimum numbers as indicated on the contract
3.0 Contracts & Deposits
All rates are inclusive of V.A.T at the current rate. Any future changes to taxes will affect the rate accordingly.
3.1 Deposit and Payment Schedule: A deposit of 25% of the total value of the booking is due with the return of the contract and for those without a credit agreement the full balance is due 7 days prior to the event except when the total value of the booking is less than £200.00.
All payments are non refundable.
Where a credit facility exists, invoices presented by The Company will be payable by The Client within 30 days from the date of issue. In the event of a dispute regarding the amount of any invoice the undisputed portion must be paid immediately and both parties must endeavour to resolve the dispute concerning the balance within seven days.. Any queries on invoices must be notified to us within fourteen days of the invoice date. Should queries not be raised within this period of time, full payment will be required and any outstanding issues will be dealt with consequently.
All credit facilities are issued at the discretion of The Company, subject to The Client providing full credit history details and the subsequent results of credit checks.
3.2 Pro forma invoices will be issued in line with the payment schedule.
3.3 Payment method options are;
a. Payment by bank transfer should include a description, which clearly identifies the payer and the item being paid.
Bank Name: HSBC
Address: The Strand, Torquay. TQ1 2AB
Sort Code: 40-44-22
Account No: 61666495
Account Name: China Fleet Country Club Ltd
VAT No: 557529017
b. By cheque / cash direct to the Sales Department. Cheques payable to China Fleet Country Club.
3.4 Failure to comply with the deposit and terms of payment schedule may at The Company's discretion, result in the cancellation of the reservation.
3.5 Subsequent charges incurred during the course of The Client's function will be debited to the master account in the name of The Client on or before the departure date. Where a credit facility exists, invoices presented by The Company will be payable by The Client within 14 days from the date of issue.
4.0 Cancellation Policy
Within 4 weeks of the confirmed date event 35% of agreed estimated final balance payable
Within 3 weeks of the confirmed event date 50% of agreed estimated final balance payable
Within 2 weeks of the confirmed event date 75% of confirmed final balance payable
Within 1 week of the confirmed event date Full Payment of confirmed final balance payable
5.0 Advertising and Publicity
Any advertising or publicity for functions at the Company require prior knowledge and consent of management and must be of a standard reflecting the quality of the Company.
5.1 Access and vacate times
Room access and vacate times agreed must be strictly adhered to on all occasions.
5.2 Bands and Live acts
All performances must be in possession of Public Liability Insurance to cover any injury to any guest or client caused by the manufacturer or their equipment. The Company must be advised in advance of the nature of entertainment and may, without prejudice, deny access.
5.3 Lost / Damaged Property
The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by The Client or hired by the company on The Client's behalf.
5.4 Damage to Company
The Client will take every precaution not to damage property of The Company. The Client will be responsible for any such damage caused to the property during the booking by The Client's guests, employees, contractors, agents or any other persons
under The Client's control. The Client will assure that nothing is affixed to the floors, walls, ceilings (by nails, screws, tape, drawing pins or other means unless previously agreed in writing by The Company). Damage caused to Company property in such an instance will be charged.
The Client may be required to provide additional forms of security by means of a deposit.
5.5 The Company reserves the right at all times to alter or change the rooms or accommodation to be provided to The Client for the purposes of the event, provided that such alteration or change does not materially and adversely affect the event.
6.0 Frustration to contract and liability
6.1 If The Company is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company's liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
7.0 Variation to contract
Any variation to the terms of this contract will only be binding if they are in writing and signed on behalf of The Company.
8.0 Termination of Contract
8.1 The Company reserves the right to terminate this contract without prejudice to any other right it may have, in the event that The Client fails to comply with the terms of this agreement.

 

Golf Break

£25.00 Single supplement applies

£10.00 supplement per person for Friday/Saturday applies

1. Golf Deposit & Terms of Cancellation
A non-refundable deposit of £15 per person will be taken. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken, minus the deposit. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken, minus the deposit.
2. Car Parking - Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests' cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation
3. Pets - Pets are not permitted in the apartments, main leisure complex or on the golf course
4. VAT - VAT is included in all prices
5. Towels - Towels are provided for in room use. For in-house guests there are towels available for the spa. Please ask at Hotel Reception for this service
6. Refunds and Allowances - No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
7. Valuables - China Fleet Country Club cannot be held responsible for cash or valuables
8. Fire Safety - The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
9. Arrivals and Departures - Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
10. Variations - The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
11. Additional Needs - Please advise us if you have any additional access needs in order that we can provide the appropriate service
12. Special Offers - Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
13. Behaviour - Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings
14. ¨ Smoking - China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes
15. Refurbishment - China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
16. Dress - Appropriate clothing and footwear must be worn at all times in each area of China Fleet Country Club. For example, golf shoes when on the golf course and no black soles shoes in the indoor sports courts
17. Photographs - China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club's toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club's sports facilities or children's play areas
Indulgence Golf & Spa Break:

£20.00 Single supplement applies
£10.00 supplement per person for Friday/Saturday applies
18. Terms of cancellation - Full payment of the spa break will be taken on booking. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken
19. Arrival at the Barn Spa Reception a minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
20. The minimum age for our Spa Breaks is 16 years
21. All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy etc), a doctors not may be required. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
22. Once a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
23. Open toed shoes must be worn prior to a pedicure treatment
24. Late arrival for your appointment will result in a reduction of your treatment time
25. All advertised treatment times include client preparation time (Pre and Post) & consultation
26. Dark and loose clothing is recommended to be worn before and after tanning treatments
27. Robes - A charge of £25 will be incurred for each robe not returned to China Fleet Country Club

 Membership

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.

1.2 Why you should read them. Please read these terms carefully before you submit you request to become a member. These terms tell you who we are, how we will provide membership services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are China Fleet Country Club Limited, a company registered in England and Wales. Our company registration number is 02527923 and our registered office is Saltash, Cornwall, PL12 6LJ.

2.2 How to contact us. You can contact us by speaking to a member of staff on site or by telephone, post or e-mail using the contact details provided on our website.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you have previously provided to us.

2.4 "Writing" includes email. When we use the words "writing" or "written" in these terms, this includes email but excludes fax.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your application to become a member. Our acceptance of your membership request will take place when we tell you that we are able to provide you with the services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order for any reason. If we are unable to accept your order, we will let you know and refund any amount paid for services.

4. OUR RIGHTS TO MAKE CHANGES

Changes to the services. We may change the services to:

4.1.1 reflect changes in relevant laws and regulatory requirements; or

4.1.2 implement minor technical adjustments and improvements.

5. PROVIDING THE SERVICES

5.1 When we will provide the services. The services will be made available to you for the duration of your membership, as set out on the application form.

5.2 Making The Most Of Your Membership. You will be required to abide by the rules set out in Making The Most Of Your Membership, a copy of which will be made available to your on joining membership to receive the services and as updated by us from time to time. The most up to date version of Making The Most Of Your Membership should apply and can be found on our website. Failure to comply with Making The Most Of Your Membership may result in suspension of all or part of the services (see clause 5.5.5) or termination of this Agreement (see clause 7.1.3).

5.3 We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the service.

5.4 What will happen if you do not provide required information to us. We will need certain information from you so that we can provide the services to you, for example, your name, age and address. If you do not provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 7.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.5 Reasons we may suspend the services. We may have to suspend the services:

5.5.1 to deal with technical problems or make minor technical changes;

5.5.2 to update the services to reflect changes in relevant laws and regulatory requirements;

5.5.3 to carry out improvements to our services;

5.5.4 to make changes to the services as requested by you or notified by us to you (see clause 4); or,

5.5.5 if you are found to have breached the rules provided in Making The Most Of Your Membership.

5.6 Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than one month you may contact us to end the contract.

5.7 We will suspend the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 9.3) we may suspend supply of the services until you have paid us the outstanding amount.

6. YOUR RIGHTS TO END THE CONTRACT

6.1 You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you for doing so, as set out below.

6.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any services which have not been provided. The relevant reasons are:

6.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 4);

6.2.2 we have told you about an error in the price or description of the services and you do not wish to proceed;

6.2.3 there is a risk that access to the services may prohibited because of events outside our control;

6.2.4 we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 1 month; or

6.2.5 you have a legal right to end the contract because of something we have done wrong.

6.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 6.2, the contract will end immediately but we may charge you an administration fee and you may not be refunded any amount already paid to us before the time of cancellation.

7. OUR RIGHTS TO END THE CONTRACT

7.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not;

7.1.1 make any payment to us when it is due and you still do not make payment after we have reminded you that payment is due;

7.1.2 within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services to you; or

7.1.3 adhere to the rules in Making The Most Of Your Membership.

7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1 you will not be entitled to a refund of any money you have paid in advance for services.

8. IF THERE IS A PROBLEM WITH THE SERVICES

8.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by speaking with a member of staff or using the details provided here.

8.2 Summary of your legal rights. See below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:

• you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

• if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

• if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

9. PRICE AND PAYMENT

9.1 Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of services advised to you is correct.

9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

9.3 When you must pay and how you must pay. You may pay either on a monthly or annual basis;

9.3.1 Monthly payments. Direct Debit payments using the details you provide to us will be made on a monthly basis until you cancel the services. Payments may also be made by credit card or cash at reception.

9.3.2 Annual payments. The services must be paid for in advance, and each payment made will entitle you to receive the relevant services for a twelve month period.

9.4 What happens if you do not pay. If you do not make any payment to us by the due date or your Direct Debit payment has been cancelled, or your account does not have sufficient funds, we may:

9.4.1 make further attempts to take the payment from you;

9.4.2 charge an administration fee for processing late payment or cancellation of the service; and/or

9.4.3 restrict access to all of the Services.

9.5 What to do if you think a payment is wrong. If you think a payment you have made to us is wrong please contact us as soon as possible to let us know.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.

10.3 We are not liable for certain losses. We only supply the services for personal use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity from your use of our services and we do not guarantee our services to be error free. We are not liable for loss or damage to your property while you are on our premises.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

Use of any personal information you provide to us is subject to our Privacy Policy. In addition, the following clauses apply:

11.1 How we will use your personal information. We will use the personal information you provide to us to:

11.1.1 provide the services;

11.1.2 process your payment for such services; and

11.1.3 if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

11.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

12. OTHER IMPORTANT TERMS

12.1 Use of photographic equipment on site. You are requested not to use photographic and recording equipment (including mobile phones) within the club toilet or changing facilities.

Permission must be obtained prior to using photographic and recording equipment (including mobile phones) on site. No photography should be taken of any other person without their consent

12.2 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for services not provided.

12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining parts will remain in full force and effect.

12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, this will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

12.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may refer the matter to an alternative dispute resolution body, the details of which we will provide to you in response to your complaint.

Spa Breaks 

Please note our Barn Spa and Aqua Spa are located in 2 separate buildings. Robe, towels and footwear are intended to be worn in the Aqua Spa

£20.00 Single supplement applies

£10.00 supplement per person for Friday/Saturday applies

1.    Arrival at the Barn Spa Reception
A minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
2.    The minimum age for our Spa Breaks is 16 years
3.    Medical concerns
All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy etc), a doctors note may be required.  The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
4.    Patch tests
Are required 48 hours before eyelash & brow tinting
5.    Open toed shoes must be worn prior to a pedicure treatment
6.    Late arrival for your appointment will result in a reduction of your treatment time
7.    All advertised treatment times include client preparation time (Pre and Post) & consultation
8.    Robes - A charge of £25 will be incurred for each robe not returned to China Fleet Country Club
9.    Dress
9.1 Dark and loose clothing is recommended to be worn before and after tanning treatments
10.  Changes to booking
Once  a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
11.  Terms of cancellation
11.1Full payment of the spa break will be taken on booking. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken
12.  Booking additional treatments
Booking well in advance is advised to avoid disappointment
13.  Refunds and Allowances
No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
14.  VAT
VAT is included in all prices
15.  Car Parking
Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation
16.  Towels
Towels are provided for in room use. For in-house guests there are towels available for the spa. Please ask at Hotel Reception for this service
17.  Valuables
China Fleet Country Club cannot be held responsible for cash or valuables
18.  Fire Safety
The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
19.  Arrivals and Departures
Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
20.  Pets
Pets are not permitted in the apartments, main leisure complex or on the golf course
21.  Variations
The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
22.  Additional Needs
Please advise us if you have any additional access needs in order that we can provide the appropriate service
23.  Special Offers
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
24.  Behaviour
Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings
25.  Smoking
China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes
26.  Refurbishment
China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
27.  Photographs
China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas

Spa Days

Please note our Barn Spa and Aqua Spa are located in 2 separate buildings. Robe, towels and footwear are intended to be worn in the Aqua Spa

1. Arrival at the Barn Spa Reception a minimum of 10 minutes prior to treatment time is required to allow us to discuss your day. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness.
2. The minimum age for our Spa Days is 16 years.
3. All medical concerns you may have must be brought to our attention prior to any treatments.
4. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
5. Booking additional treatments for Spa Days well in advance is advised to avoid disappointment
6. Full payment is required at the time of booking
7. Once a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Barn Spa, on agreement of the changes a new booking confirmation will be sent
8. Open toed shoes must be worn prior to a pedicure treatment
9. A 50% cancellation fee for treatments cancelled at short notice will be charged (less than 48 hours)

10. Any reservation made using gift voucher purchases will be subject to our booking policy. Vouchers will be automatically redeemed in the case of a no show or cancellation on the day.
11. All advertised treatment times include client preparation time (Pre and Post) & consultation
12. It is recommended that you wear dark and loose clothing before and after tanning treatments
13. Patch tests are required 48 hours before eyelash & brow tinting
14. Afternoon Tea - served from 12.00pm-5.30pm  - pre-booking 24 hours prior is essential.
15. A charge of £25 will be incurred for each robe not returned to China Fleet Country Club

Weddings

1. Your provisional quote will be held for 14 days. No function rooms are booked with us until the deposit for your wedding has been received.
2. Wedding Payments

Your Deposit
Payable by cash, credit/debit card or bank transfer

Your booking is only confirmed once 20% of your initial quote and signed Terms & Conditions have been received.
This deposit is non-refundable and non-transferable
6 months before your Wedding Day
Payable by cash, credit/debit card or bank transfer

80% of the outstanding balance is required. All payment terms must be met.
One chase will be sent to the supplied details and if remains unpaid the China Fleet Country Club reserve the right to cancel your booking.
All payments are non-refundable and non-transferable
1 month before your Wedding Day
Payable by cash, credit/debit card or bank transfer
The remaining balance, menu, pre-order and table plan must be received.
All payments are non-refundable and non-transferable
Wedding Insurance

We strongly recommend that you take out wedding insurance in the unlikely event of any unforeseen circumstances.
VAT

All rates are inclusive of current VAT. Any future changes to taxes will affect the prices accordingly

Failure to comply with the deposit and payment schedule may at China Fleet's discretion result in the cancellation of your booking.

3. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
4. If The Company is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company's liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
5. Any disputes with entertainers booked on your behalf by the China Fleet Country should be directed to the entertainment company and not the China Fleet Country Club who are working as your agent.
6.  If arranging your own entertainment you must ensure that your chosen company provide a copy of their public liability and electrical testing certificates and a risk assessment. The China Fleet Country Club reserves the right to cancel all entertainment services if proof not received 1 month prior to you wedding date.
7. The China Fleet Country Club must be advised in advance of the nature of entertainment and may, without prejudice deny access.
8. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by you or hired on your behalf.
9. The China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your wedding party.
10. The China Fleet Country Club is a Think 25 establishment and as such all guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. To avoid any disappointment, please ensure your guests are informed.
11. Wedding cakes cannot be accepted before the day of the wedding. The delivery of the wedding cake should be made on the wedding day only. If you wish to take away any remaining cake this must be removed from the premises within 24 hours of being cut.
12. Table decorations can be delivered up to 5 dyas before your wedding by prior agreement you're your wedding manager, excluding flowers
13. The China Fleet Country Club do not accept wedding presents for safe keeping, this is the responsibility of the bride and groom.


 



          

 

China Fleet Country Club, Saltash, Cornwall PL12 6LJ

© 2018 China Fleet Country Club reg 2527923 Registered in England

sales@china-fleet.co.uk

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